Bath Tubs And More 
Custom Copper Design Store Where Everything Is Built To
The Customer's Specifications. Why Settle For What's In Stock?         Customer Service 800-989-5166
Store Policy  Bath Tubs And More offers quality products at affordable pricing.  Depending upon which manufacture you are purchasing product from, warranties, shipping times and return policies vary. We try to update our polices as new products are added.  If you do not see the warranty for a product you are purchasing, please contact Customer Service at 800-989-5166 prior to ordering. Installed products or modified products are non-returnable. 

Do Not Accept Damaged Products.  If you accept damaged product by signing for the product in "good condition", the carrier is responsible for providing repair / product cost reimbursement for hidden damage. You must submit damages to the carrier directly (Federal Express, DHL, UPS, USPS, etc). Once you sign for your shipment, ownership transfers to you.  We highly recommend you inspect all products received prior to signing the bill of lading. We do not offer refunds for, nor do we allow the return of damaged products the customer signed for in "good condition".  Once the customer has provided requested photographs of damaged products and the claim has been initiated with the freight company for freight damage (during the freight companies allotted time period for hidden damage claims), we are happy to work with the customer to provide a replacement product at no charge. Orders that are cancelled because the product arrived damaged, does not void store policy for purchasing through Bath Tubs And More.  Once the carrier is in possession of a product, liability for the safe delivery of that product falls to the carrier to provide.

Bath Tubs And More At Their Discretion, May Provide A Replacement Product For The Customer During The Freight Claim Process.  The customer must dispute the hidden damage claim with the freight company.  It is not Bath Tubs And More's responsibility to assist with the hidden damage claim, however, Bath Tubs And More may offer assistance at their own discretion. If the freight company does not find in favor of the customer, the customer is responsible for the full cost of the replacement product to Bath Tubs And More.  Failure to remit payment will result in court action and additional fees.  Payment for replacement products provided to the customer by Bath Tubs And More during the claim process, that ultimately are not covered by the freight company, must be paid for in full upon denial of damage claim.

For Customers Who Reside Outside The Carriers Normal Delivery Area, Additional Freight May Be Charged To The Payment Method On File. Our statement of (47) states includes freight, is for areas that are serviced on normal, regular routes by common carriers that DO NOT included additional fees for delivery. Those customers who require air or water delivery, who reside outside the Continental US (47 states) or who reside in isolated areas not included within common carriers regular delivery areas, additional freight charges will be applied by the original carrier making delivery. For those customers who reside outside a carriers normal delivery area where no service is available, the customer may be required to pick up their shipment at the carrier's nearest terminal location. Bath Tubs And More does not arrange for delivery outside the carrier's normal delivery area.  We also do not guarantee curb side delivery to all delivery addresses in the US.  Customers purchasing products through our web site or by phone, agree to pay any additional fees for delivery, or to pick product up at the carrier's terminal. The act of shipping a product to an address provided by the customer, does not guarantee curb side or residential delivery. Customers who reside in remote areas are aware of freight delivery issues. The customer's failure to disclose restricted delivery access to Bath Tubs And More, does not legally bind Bath Tubs And More to provide curb side delivery to that address. Customers returning product may not have residential pick up for those shipments, if they reside in a rural area out side of the carriers normal service area. Those shipments may require drop off at the carrier's nearest authorized drop off center by the customer.  Failure to return product to Bath Tubs And More, will result in the customer being charged for said product, regardless of the reason the product was being returned.

Changing Delivery Address Once The Product Has Shipped
.  Please note for all change of delivery addresses, once the product has shipped, there is a $100.00 fee. Freight companies impose an $80.00 - $95.00 fee, plus paperwork for the changes must be submitted to the carrier.  The new address must be within the normal delivery area for the carrier making delivery. If the address is a remote address, additional fees may apply, per our policy.  Change of address requests will delay the arrival of products.

Copper Product Sizing:  All Copper products are handmade.  Overall measurements are given as a reference only.  Each product may differ slightly from the size listed.  Please allow a + / - 1" in final measurement details. Line drawings are presented as a reference only. Products built to the + / - 1" allowance are considered built to said specifications. Please wait for your product to arrive prior to preparing installation area.

Copper Bath Tubs:   Please read Caring For Copper Products. Copper bath tubs are dropped shipped from the manufacture to you (Continental US).  The manufacture does not accept returns, so please make sure you order the correct size. All Copper Bath Tubs are handmade, therefore final size may vary.  All sales are final. 

Please Allow Up 3-8 Weeks For Delivery,
Depending Upon The Product Ordered.  All delivery times are estimated as unforeseen circumstances can delay orders.  Please do not schedule your contractor until product arrives. For international sales, please contact Customer Service at 800-989-5166. Smaller purchases such as Copper Sinks, Copper Murals, Copper Tiles can be dropped shipped directly to Canada, for an additional shipping fee. Larger purchases such as Copper Bath Tubs, Copper Shower Pans, Copper Range Hoods, etc are shipped to a USA address provided by the customer (normally a freight terminal), then the customer arranges transportation from that freight terminal forward.  We do not export large products and we do not cover export fees or taxes.  All fees associated with exporting / importing products is the responsibility of the customer.

Cast Stone Freestanding Bath Tubs: Cast Stone bath tubs are dropped shipped from the manufacture to you.  The manufacture does not accept returns, so please make sure you order the correct size.  All sales are final.  If you have any questions about our return policy, please contact us at 800-989-5166.  Cast Stone bath tubs are hand made when the order is placed.  Please allow up 4-8 weeks for delivery.  All delivery times are estimated as unforeseen circumstances can delay orders.  Please do not schedule your contractor until product arrives. For international sales, please contact Customer Service at 800-989-5166 for shipping details.

Custom Designed Product And Our Return Policy:  Customer may custom design allowable copper products. Customer must provide product specifications (in written form with customer's signature or written email acknowledgement) for the manufacture.  Pricing, time period to build said product will be provided by the manufacture at the time of order.  All custom made products are non-returnable.  Custom made refers to all copper products where customer selects patina finishes, lacquer finishes, sizing, apron front, etc. to custom design a copper product to their liking. Bath Tubs And More does not accept any responsibility for final designs of said custom copper product.  It is up to the customer to provide the proper installation design and sizing for the copper product they are having built.  We build to the customer's approved specifications only. Any suggestions or comments from Bath Tubs And More regarding the design of custom products, are for reference only. The customer makes and accepts final design decision. All sales are final.  If there is a warranty or design issue with a custom product, the customer must provide required photographs requested to verify their claim.  Customers who refuse to provide the required documentations; photographs, measurements, etc, their claim will be voided,  as proof has not been adequately provided of an error or defect in the copper product.

Order Cancellations:  You may cancel an order up to 48 hours of it's placement, without a penalty being applied.  After 48 hours a 25% restock fee will be applied, regardless of the reason the order was cancelled.  Orders that arrived damaged by freight carriers, that the customer does not allow us the opportunity to replace the product, a 10%-25% restock fee will be assessed.  No exceptions.

Customers May Provide A Photograph (Or Pencil Drawing) Of A Custom Design for their copper product order. Bath Tubs And More's graphic department will size the image to the product being purchased. Two changes to the design are allowed, per product. After (2) changes are made, a $30.00 per image change will be charged. One image allowed her product ordered, unless authorized by Bath Tubs And More.

Specification Sheets For Custom Designed Products. Specification sheets are required for certain custom designed copper products.  We offer one line drawing per product, with two changes allowed per drawing.  If a second drawing is required, a fee of $50.00 - 100.00 per drawing may be assessed. For some custom orders, the customer may be required to supply their own line drawings. The cost for drawings that are provided for a paid-for order that has been cancelled, will be deducted from the original purchase price. Custom line drawings provided for orders that were cancelled (for any reason) will be billed at a minimum $100.00 per drawing. The fees for the line drawing(s) remained due, as the customer is in possession of a paid for product (re: line drawing) created for the cancelled product, which has monetary value. Delivery time for custom products is based on the final  drawing approval by the customer. Products built to line drawings that are + / - 1", are considered built to said specifications.  All delivery times are estimated. Unforeseen delays can arise due to holidays or difficulty in building custom products ordered.

For Line Drawings of "Exclusively Designed Products", aka products offered exclusively by the Bath Tubs And More or created exclusively by Bath Tubs And More as a "one of a kind" for the customer,  Bath Tubs And More (VL Martin LLC) retains full ownership rights of all drawings provided. Those drawings may not be copied or modified in any manner to build products elsewhere, whether for personal or commercial use without written consent by Bath Tubs And More's parent company VL Martin LLC.  Violation of this policy may result in legal recourse.  Exclusive line drawings are included in the purchase price of custom product, unless otherwise stated.  However, if the order is cancelled for any reason, Bath Tubs And More reserves the right to charge a minimum of $500.00 for the labor and time involved in creating an exclusive line drawing(s). Minimum payment of $500.00 does not infer ownership rights of said line drawing(s) to the customer, as VL Martin LLC retains all legal rights to the exclusive line drawings. Payment is to subsidize the cost of labor and time spent working with the customer and the manufacture to create the final design of the exclusive product. Bath Tubs And More's agreement with the customer to cancel an exclusive product order, does not render the minimum $500.00 payment invalid.  Exclusive in-house line drawings: BT-008 Copper Corner Bath Tub; BT-016 Heart Copper Bath Tub; BT-005 Apron Copper Bath Tub; BT-005 Japanese Copper Bath Tub, CRH-007 Copper Range Hood W/Shelving. Line drawings of standard copper products that are not modified from their original drawing, are excluded from the exclusive designed statement. 

Displayed Pricing: Pricing shown, to our best knowledge is correct. Should a pricing error occur, we reserve the right to sell the item at the pricing shown or to correct product pricing to the current pricing available. Customer has the right to cancel order due to incorrect pricing without a 2% cancellation fee. No other reimbursement for damages due to improper product information, pricing or delivery time of product is provided.

Products Received Incorrectly, Must Be Returned Prior To Replacement Products Being Shipped. Customer must retain the original crate and packaging material for the return freight. If the customer has discarded the original crate and packaging material, customer must provide a new crate at their own expense. If product is not returned, customer agrees to pay the full purchase price for that product, regardless of why the product was being returned. All returns must be shipped within 7 days of a return authorization. Failure to ship products or to allow pick up of said product, will result in the customer being charged for the full price of that product.

Custom Products Installed Are Accepted "As Is". Please make sure product received is correct prior to installing. Installation or removal cost are at the customer's expense. Product received incorrectly can be returned for a full refund, as long as it has not been installed or modified. Customer must notify Bath Tubs And More within 48 hours of receipt, if products are not as ordered. Returns must be made within 7 days of receipt, freight prepaid. No exceptions. Manufacture warranty policy governs all returns and warranty claims. Bath Tubs And More does not any said warranty on products sold.  Products that have been modified are non-returnable. No payment will be issued for any modifications made to the original product by the customer. Customer accepts full liability for all cost associated with altering products. All returns must be shipped freight prepaid. COD shipments will not be accepted. No other reimbursement is offered. Please allow 3-8 weeks for delivery, unless otherwise stated by the manufacture. All delivery times are estimated. Products received in correctly, must be returned prior to a replacement product being shipped. Customer must retain the original crate and packaging material for the return freight. If the customer has discarded the original crate and packaging material, customer must provide a new crate at their own expense. If product is not returned, customer agrees to pay the full purchase price for that product, regardless of why the product was being returned. All returns must be shipped within 7 days of a return authorization. Failure to ship products or to allow pick up of said product, will result in the customer being charged for the full price of that product.

Installed Products, Product Missing Parts, or damaged packages cannot be returned for a refund and will be returned to the customer freight collect. All shipping and handling charges are non-refundable. All product must be in "like new condition".  Returns must be shipped freight pre-paid. COD shipments will not be accepted. Any damaged products received will be returned freight collect. All warranty claims must be addressed to the manufacture, by filling out and signing the manufacture's Warranty Claim Form. Bath Tubs And More does not offer nor imply any said warranty for any products offered on our web site.  All warranty issues are governed by the manufacture's warranty policy. For copper warranty issues, the customer will be provided a Warranty Claims Form. This form must be filled out, signed and returned within 10 days of receipt. In the case of a replacement product being sent, the original product must be returned freight pre-paid, with a traceable tracking number for the return shipment.  No replacement products will ship the factory, without the original product being returned in "like new condition", or stated condition per the Warranty Claim Form. Orders for warranty products will be placed once the original product has been returned.

Copper Products Must Be Packaged In The Original Shipping Box Or Crate Provided By The Manufacture, Along With The Original Packing Material.  DO NOT discard the manufacture's shipping material, until the products have been inspected.  Customers are responsible for safely packaging and returning products to the manufacture, or to the return address provided by the manufacture. Bath Tubs And More will not pay a third party to package and crate products.  If the packaging material has been discarded, the customer is responsible for obtaining the necessary packing material , box or crate, to insure the product is returned in "like new condition".  If the customer refuses to package and prepay freight for the product return, "for any reason", customer then accepts said product in their possession "as is" without any further compensation by the manufacture, and releases said manufacture and manufacture's affiliates (Bath Tubs And More) of any further liability or obligations regarding said product.  If the customer refuses to pay for the return freight of any said product, for any reason, Bath Tubs And More at it's discretion may hire a third party to package and crate a return. The customer will be held liable for that freight charge.

Jewelry: All jewelry ships from our store location and arrives USPS. Returns are accepted within 30 days of receipt. Jewelry must be returned in new condition and freight prepaid. Jewelry returned COD will not be accepted. Jewelry received damaged will not be accepted and returned to the customer freight collect. We do not provide certificates of authenticity for our jewelry. No such statement is made or implied regarding the quality or value of jewelry listed on our web site. Please call Customer Service at 800-989-5166 with questions.

Faucets, Drain Kits, Accessories: Faucets and Drain Kits may be returned within 15 days of receipt for a refund, minus a 25% restocking fee. The 25% restock fee cannot be waived. Please email or call us for an RGA (Return Authorization Number) before returning product. Freight is prepaid to return items. COD returns will be refused. Packages without an RGA number on packaging label will be refused. All products must be returned in original packaging.

Credit Will Be Applied Once A Returned Product Is Received In "Like New Condition" And Merchandise Has Been Inspected And Counted. Only those items that have been given an authorization number for return, will receive credit.  Products returned without authorization will not be accepted.  Credits/ returns are processed 7-10 days after product has been processed in-house.   No returns are accepted after 15 days of receipt. No exceptions. 

International Sales: Standard store policy regarding returns and custom made products apply to International sales, unless otherwise stated. Other terms and conditions do apply.  For more details please read: International Sales

Free Bonus Gifts.  Free bonus gifts are provided based upon customer purchasing products.   Should customer return said product or cancel their order, free bonus gifts must be returned freight prepaid, in like new condition.  Free items not returned, or not returned in "like new condition" will be billed to the customers credit card on file, or billed via invoice at current pricing.  Bonus gifts ship when the customer's product ships the factory.  Freight is pre-paid for the (47) states. * Please Note: Due to the complicated process of determining Nevada's county, city and state taxes, our shopping cart does not support Nevada sales.

Unfair or unreasonable charge backs filed by customers wrongfully, will be met with legal recourse. Bath Tubs And More strives to provide quality service, quality products and to work fairly and honestly with our customers.  Our customer satisfaction is important to us as is our reputation.

Legal Disclaimer: This
site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.  Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing, description and availability, may be changed or updated without notice. Bath Tubs And More and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including without limitation, if Bath Tubs And More believes that customer conduct violates applicable law or is harmful to the interests of Bath Tubs And More and its subsidiaries. Any court actions must be lodged in the state that Bath Tubs And More is located.  Customer is responsible for court fees, attorney fees and any additional cost incurred from any said court action against Bath Tubs And More.  Charge backs filed that violate our store policy or with fraudulent intent, will be pursued in a court of law for additional damages and losses.  Credit card rulings do not supersede our store policies. By purchasing through our store either online or by phone, you are agreeing to our terms and conditions.  If you do not agree to our terms and conditions, please do not purchase products through our store.  Store Policy is subjected to changes without notice. All updates supersede previous Store Policy statements.  Customer Service 800-989-5166 with questions.